We use information held about you in the following ways:

• To help us identify you and the accounts you hold with us;
• To provide customer care;
• To enable us to review, develop and improve our services and website;
• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • To carry out marketing and statistical analysis. As part of our marketing efforts and in the legitimate interest of HosterCity, we may send marketing emails promoting similar products or services to our customers, in compliance with the soft opt-in exemption. This exemption allows us to contact our existing customers with offers for products or services that are similar to those they have previously purchased from us. 

• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • We will only contact you about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you would like to change your communication preferences to opt in or out of receiving specific communications, you can email us at support@hostercity.com;
• To display targeted, or interest based, offers to you based on those services already purchased;
• To notify you about changes to our service; and
• To ensure that content from our site is presented in the most effective manner for you and your computer.

OTHER PROCESSING ACTIVITIES

In addition to the specific purposes for which we may process your Personal Data set out above, we may also process any of your Personal Data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s Personal Data to us, unless we ask you to do so.

INFORMATION WE RECEIVE FROM OTHER SOURCES

HosterCity works alongside third parties (including business partners, service providers and fraud protection services) and we may receive information from them about you. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

To administer and provide HosterCity services we may share your Personal Data with:

• Members of our wider group organisation, including our subsidiary companies, our ultimate holding company and its subsidiaries.
• Selected third parties including:
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you on other websites. Our third-party partners may use technologies such as cookies to gather information about your activities on this Site and other websites in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness;
  • Analytics activities by means of tracking through the use of cookies and similar technologies, aimed at verifying and measuring the quality and effectiveness of our online advertising campaigns, in order to improve the performance of those campaigns, as well as the services offered by us.
  • The requisite Registry for the domain name you have purchased (where applicable). Please see ‘DOMAIN REGISTRATION DATA IN THE PUBLIC WHOIS’ below for more information.

We may disclose your Personal Data to third parties:

• In the event that we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer of such business or assets;
• If HosterCity or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets;
• If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of HosterCity, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

DOMAIN REGISTRATION DATA IN THE PUBLIC WHOIS

To register a domain name, you must provide certain personal information including:

• Contact Information: your name, address, phone number, and email address.
• Identity Verification: Some Registries may also require you to provide additional documentation to verify your identity, such as a government issued ID or passport.
• Additional contact point: Some Registries may require you to provide one or more additional contact points, who will be responsible for e.g. administrative or technical aspects of the domain registration.

Your Personal Data will be used for the following purposes:

• Verifying your identity and contact information
• Billing and invoicing for the domain registration
• Providing customer support and assistance
• Communicating important information about the domain registration and renewal

The domain Registrar as the entity responsible for managing the registration of domain names, is responsible for collecting and storing your Personal Data in accordance with applicable laws and regulations. They may share the Personal Data with other Registrars in order to register a domain. The domain Registry, as the entity responsible for maintaining the database of registered domain names, will receive your Personal Data. The Registry uses this information to maintain accurate and up-to-date records of the registered domain names, and to ensure compliance with relevant laws and regulations. The Registrar and Registry may also be required to share your Personal Data with ICANN (Internet Corporation for Assigned Names and Numbers) as a part of the compliance process with ICANN’s policies.

Please note that the location of the TLD registry will determine where your Personal Data is transferred . We will ensure that the appropriate safeguards are implemented to ensure the protection of your Personal Data. We have provided further information about the appropriate safeguards at the bottom of this Privacy Policy.

USERNAMES AND PASSWORDS

Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of our site, you are responsible for keeping this username and password confidential. We ask you not to share this information with anyone.

TRANSMISSION OF DATA

Unfortunately, the transmission of information through the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised loss or damage.

CHILDREN

Our websites and services are not directed at individuals under the age of thirteen (13). We will not intentionally collect or maintain information about these individuals. If you believe that we may have collected Personal Data from someone under the age of 13, please let us know by emailing hello@hostercity.com. We will then take appropriate measures to investigate and, if appropriate, delete that information.

HOW LONG WE STORE YOUR PERSONAL DATA

We will retain your Personal Data for as long as needed to provide you with the services or as long as needed to fulfil the purpose for which the Personal Data was originally collected. We may also be required to retain certain information by law and/or for legitimate business purposes (for example, VAT records).

YOUR RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your Personal Data and more information is set out below.

Please note you may instruct us at any time not to process your personal information for marketing purposes.

Your rights under data protection law include:

The right to access;

You have the right to ask us to confirm whether or not we process your Personal Data and, to have access to the Personal Data, and any additional information. That additional information includes the purposes for which we process your Personal Data, the categories of Personal Data we hold and the recipients of that Personal Data. You may request a copy of your Personal Data.

The right to rectification;

If we hold any inaccurate Personal Data about you, you have the right to have these inaccuracies rectified. Where necessary for the purposes of the processing, you also have the right to have any incomplete Personal Data about you completed.

The right to erasure;

In certain circumstances you have the right to have Personal Data that we hold about you erased. This will be done without undue delay. These circumstances include the following: it is no longer necessary for us to hold those Personal Data in relation to the purposes for which they were originally collected or otherwise processed; you withdraw your consent to any processing which requires consent; the processing is for direct marketing purposes; and the Personal Data have been unlawfully processed. However, there are certain general exclusions of the right to erasure, including where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for establishing, exercising or defending legal claims.

The right to restrict processing;

In certain circumstances you have the right for the processing of your Personal Data to be restricted. This is the case where: you do not think that the Personal Data we hold about you is accurate; your Personal Data is being processed unlawfully, but you do not want your Personal Data to be erased; it is no longer necessary for us to hold your Personal Data for the purposes of our processing, but you still require that Personal Data in relation to a legal claim; and you have objected to processing, and are waiting for that objection to be verified. Where processing has been restricted for one of these reasons, we may continue to store your Personal Data. However, we will only process it for other reasons: with your consent; in relation to a legal claim; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

The right to object to processing;

You can object to us processing your Personal Data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of our legitimate interests or those of a third party. If you make an objection, we will stop processing your Personal Data unless we are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or the processing is in relation to a legal claim.

The right to data portability;

In relation to the information you have given us and that we hold electronically, you have the right to request that your Personal Data be moved, copied or transferred from one database, storage or IT environment to another. You can make a portability request at any time where we have relied on your consent to use your Personal Data, or we have processed your data as part of a contract you have with us.

 

Please note we reserve the right to charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may additionally need to request specific information from you to help us confirm your identity.

LINKS TO OTHER WEBSITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

PERSONAL DATA MANAGED BY OUR CLIENTS

We use the term “Client” to describe a customer of Hostercity and to whom we provide our services under the terms of our contractual relationship.

Our Clients use the services to host, transmit or process data to our hosting platform and this information may include Personal Data that allows their own customers to be identified. We refer to this type of data as “Client Customer Data”.

We only have a business or contractual relationship with our Clients and have no direct relationship with the individuals categorised as Client Customer Data.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our Privacy Policy in the future will be posted on this page and/or at our discretion, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.